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REFUND POLICY

Digital products refund policy

Our guides are delivered instantly as downloadable files and can't be returned, so all sales are final, with the exceptions below. If something is wrong with your order, we want to make it right.

How to request a refund

Email [email protected] within 14 days of purchase with the email address used at checkout, the product name and a short description of the problem. Approved refunds are returned to your original payment method, usually within 5 to 10 business days. Refunds are not available for a change of mind after download. Free downloads are not purchases and are not covered by this policy.

Product questions: guides are PDFs, ready to read on screen or print. Each purchase is for individual use. These are training and reference tools, not legal advice; review them with your agency's legal counsel, and follow your own policy, contract and state law.